662-509-1066  ·  Pontotoc, MS

City Mercantile

Shipping & Returns

Questions? Call us at 662-509-1066.

Shipping

Local Pickup — Free

Pick up your order in store at no charge. We'll reach out once your order is ready.

15 South Main Street, Pontotoc, MS 38863
Mon–Fri 10am–5pm · Sat 10am–4pm

Standard Shipping

  • Free on orders $75 and over
  • $8.95 flat rate on orders under $75

Oversized or Large Items

Some larger items require a custom shipping quote. If an item's listing indicates "Call for shipping quote," please give us a call and we'll get you a price before your order ships.

662-509-1066

Return Policy

No cash refunds. All returns are processed as an exchange or store credit only.

Standard Returns

  • Returns must be made within 14 days of purchase.
  • A receipt must be presented.
  • Items must be in new, unused condition.
  • Discounted items and custom creations/orders are final sale — no returns or exchanges.

Bridal Registry Returns

  • Returns must be made within 30 days of your event date.
  • Exchange or store credit only.
  • Must also follow the policy disclosed upon registration.

City Mercantile reserves the right to refuse any item(s) that are not eligible for return.